Solarware Store – Refunds, Returns & Warranty Policy

Refunds, Returns & Warranty Policy

At Solarware Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this policy explains how refunds, returns, exchanges and warranties are handled.

1. Warranty

Solarware Store provides a 1-year warranty on all products sold and all workmanship completed by our team.

Warranty Covers:

Manufacturing defects

Faulty components

Workmanship failures

Warranty Does Not Cover:

Incorrect installation not performed by Solarware Store

Misuse, negligence or accidental damage

Normal wear and tear

Acts of nature (e.g., lightning, storms)

If a problem occurs within the warranty period, contact us for an assessment, repair or replacement.

2. Returns & Refunds
2.1 Eligibility for Returns

You may request a return within 7 days of receiving your order if:

The item is unused and in its original packaging

All accessories/manuals are included

Proof of purchase is provided

Items that have been installed, altered or damaged after delivery are not eligible for return.

2.2 Incorrect, Damaged or Faulty Items

If your product arrives damaged, defective or incorrect:

Notify us within 7 days of delivery

Provide photos or a video as proof

We will arrange a replacement, exchange or refund at no cost to you

2.3 Non-Returnable Items

Unless faulty on arrival, the following items cannot be returned:

Batteries

Electrical components that have been installed or connected

Special-order or custom products

3. Refunds

Once your returned item is received and inspected, we will notify you regarding approval.

If Approved:
Refunds are processed within 7–10 business days using the original payment method.

Shipping Costs:

Return shipping for “change of mind” returns is at the customer’s cost

If the return is due to our error (incorrect or faulty item), we cover the shipping

4. Exchanges

Exchanges are available within 7 days of delivery for unused items in original condition.
Additional shipping fees may apply for customer-requested exchanges.

5. How to Request a Return or Warranty Claim

To start a return, exchange or warranty claim, please contact:

📧 Email: info@solarwarestore.co.za

📞 Phone/WhatsApp: 083 377 3466
🌐 Website: www.solarwarestore.co.za

Include your order number, proof of purchase and supporting photos/videos.

6. Policy Updates

Solarware Store may update or modify this policy at any time. Any changes will be posted on this page.